Welcome to Swim and Beyond! These Terms and Conditions govern your use of our website (www.swimandbeyond.com) and your purchases from our store. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

Swim and Beyond caters to water enthusiasts of all ages, offering premium swimwear and water accessories for:

  • Toddlers and children
  • Teen boys and girls
  • Adult men and women

Our products are designed for those who appreciate quality water gear with stylish designs.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but you’ll need one to make purchases. You’re responsible for maintaining your account security.

2.2 User Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Post false or misleading information

3. Products and Services

3.1 Product Descriptions

We strive for accurate product descriptions, colors, and images, but slight variations may occur. If a product doesn’t match its description, you may return it under our Returns Policy.

3.2 Product Availability

All items are subject to availability. We may limit quantities and reject orders if products become unavailable.

3.3 Hygiene Products

For health and hygiene reasons, we cannot accept returns on briefs (unless faulty) or drinks bottles that have been opened/used.

4. Orders and Payments

4.1 Order Process

When you place an order, you’ll receive an order confirmation email. This constitutes our acceptance of your order.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at checkout. Your card will be charged when we ship your order.

4.4 Order Changes/Cancellations

You may request order changes within 1 hour of placement by contacting customer service. Once processing begins, changes may not be possible.

5. Shipping and Delivery

5.1 Shipping Areas

We ship worldwide except to some remote areas and parts of Asia.

5.2 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.3 Shipping Options

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

Delivery times are estimates and may vary due to location and customs processing.

5.4 Customs and Import Duties

International customers may be subject to customs fees, which are the customer’s responsibility.

6. Returns and Refunds

6.1 Return Policy

We accept returns and exchanges within 15 days of delivery. Items must be:

  • Unused and in original condition
  • With all tags attached
  • In original packaging
  • Accompanied by proof of purchase

6.2 Return Process

  1. Contact us at [email protected] within 15 days
  2. Provide order details and reason for return
  3. Wait for approval and return instructions (within 2 business days)
  4. Ship items to our Edinburgh facility at your expense

6.3 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Shipping costs are non-refundable (except for faulty items).

7. Intellectual Property

All content on our site (logos, text, images, etc.) is owned by Swim and Beyond and protected by copyright laws. You may not use our content without written permission.

8. Liability Limitations

8.1 Product Use

Swim and Beyond is not liable for injuries resulting from improper use of our products. Always follow manufacturer guidelines.

8.2 Website Availability

We strive to keep our site available but aren’t liable for temporary outages due to maintenance or circumstances beyond our control.

8.3 Third-Party Links

We’re not responsible for content on sites linked from our website.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we handle your data.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our site.

11. Governing Law

These terms are governed by the laws of Scotland. Any disputes will be resolved in Scottish courts.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: +44 (0)131 234 5678
Address: 84 Grassmarket, Edinburgh, GB EH8L 7TG
Business Hours: Monday-Friday, 9am-5pm GMT

Thank you for choosing Swim and Beyond for your swimwear and water activity needs! We’re committed to providing you with quality products and excellent service.