At Swim and Beyond, we want you to be completely satisfied with your purchase of premium swimwear and water accessories. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:
- Items must be unused, in their original condition with all tags attached
- Items must be in their original packaging
- Proof of purchase is required
Please note: For hygiene reasons, we cannot accept returns on briefs (unless faulty) or drinks bottles that have been opened/used. All other swimwear and accessories are eligible for return.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our team at [email protected] within 15 days of receiving your order
- Provide your order details (order number, items to return, and reason)
- Wait for approval – we’ll email you return instructions within 2 business days
- Package your return securely in the original packaging
- Ship your return to our Edinburgh facility (return shipping is at customer’s expense)
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Swim and Beyond Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Items to return/exchange:
– [Product Name], [Size], [Color]
– [Product Name], [Size], [Color]
Reason for return/exchange: [Please specify]
Please advise on next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable (except for faulty items)
- For exchanges, we’ll ship your new item once we receive the return
Return Shipping Information
Return shipping is the customer’s responsibility unless the item is faulty. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Address:
Swim and Beyond Returns
84 Grassmarket
Edinburgh, GB EH8L 7TG
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a free return and replacement at no cost to you.
Need Help?
Our water-loving customer service team is happy to assist with any questions about returns or exchanges. Contact us at:
- Email: [email protected]
- Phone: +44 (0)131 234 5678
- Business Hours: Monday-Friday, 9am-5pm GMT
We appreciate your trust in Swim and Beyond for all your swimwear and water activity needs!